Help – Returns and Refunds
To ensure we can deal with your return as quickly as possible please call us on 01737 485927 for the appropriate address to return your parcel to - we’ll also advise you on the best method of returning the goods. We ask that you wrap and parcel goods which you are returning carefully to prevent any damage.
Please be sure to include a note explaining the reason why you wish to return the goods, whether you would prefer us to send you a replacement or process a refund, and your contact details in the event of any queries. Please note we are only able to replace identical products. Please obtain proof of postage (a certificate of posting is available free of charge from the Post Office). This should be kept in a safe place in case you need to claim compensation from the carrier.
We aim to process the returned items promptly. However, during busy periods, please allow up to 21 days for your refund or replacement to be actioned. You can expect a refund in the same form of payment originally used for purchase.
Please note that the costs for returning the item to us are unrefundable, unless you are returning an item because of an error on our part or because it is damaged or defective. In these cases we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us.
We are able to arrange collection of items at a charge of £5.00.
Please note that refunds for items bought as gifts can only be given to the original payer, and if you decide to swap an item, we can't stop the payer knowing.
Need further help?
Please contact the customer service team on 01737 485927 or by email at firstname.lastname@example.org
Please quote your order number as a reference.
When do I get my refund once I have returned an item?
You can expect a refund in the same form of payment originally used for purchase within three weeks of receiving your return.