Terms and Conditions

Our Agreement

These terms and conditions (the "Terms") are the terms which apply when you access the website https://www.mama-organica.co.uk (the "Website") or place orders to purchase any of the products made available to you on the Website. Any reference to "we"/"us"/"our" in these Terms is a reference to Mama Organica Limited and any reference to "you"/"your" means you, the user of the Website. By accessing this Website or when you place orders to purchase any of the products on the Website you agree to be bound by these Terms. We recommend that you keep a copy of these Terms for future reference. These Terms are only available in the English language.

Information About Us

  • We are Mama Organica Limited a company registered in the United Kingdom, under registration number 10134984 and our registeredaddress is 10 Jubilee Terrace, Middle Street, Betchworth, Surrey, RH3 7JG
  • If you have any questions, complaints or comments on this Website then you may contact us on support@mama-organica.co.uk


The ordering process and order confirmation

Your order via our online purchase order form constitutes an offer to us to buy the products you select from the Website. All orders are subject to availability and to acceptance by us. We reserve the right to refuse to accept an order. All communications will be addressed to the email address you supply when you register.

Once you have placed an order for goods (and delivery if applicable) you will receive a confirmation that your order has been received (see below). Please note that this does not constitute acceptance by us.

The contract for purchase of the product is formed when we send you an email despatch confirmation. You may select items from our range of products, details of which will be added to the "My Shopping Bag" by clicking on the "Add to Cart" button. By clicking on the "Checkout" button in the My Shopping Bag, you submit an offer to buy the goods in the My Shopping Bag.

As soon as this offer is accepted by us via an Acceptance Email (as described below) your order forms a binding contract of sale for products between you and us.

Before placing an order you can view and amend your order details at any time by clicking on the "My Shopping Bag". You will automatically be sent an email confirming receipt of your order (the "Confirmation Email") with a summary of the details of your order, which we would recommend that you print out and keep for your own records. The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that we have received your order. Please check that all details in the Confirmation Email are correct. If not, or if you do not receive a Confirmation Email please contact us immediately on support@mama-organica.co.uk

We will send a second email when we despatch your goods which shall constitute our acceptance of your order (the "Acceptance Email") at which point a binding contract of sale for products will be concluded between you and us.

Registering for an account

To make it easier for you to order products and arrange delivery we offer you the opportunity to register for an account. If you take advantage of this opportunity any personal data that you provide us with during the registration process will be stored in our database and need not be entered with each new order; it will be entered into the order form automatically.

To register, you must supply us via the online registration form with the following information: your name, email address, password, billing address and, where applicable, different shipping address. Once you click on the "Next Step" button this information will be stored in our customer database. You can access, update or correct your personal account details via the "My Account" button. We will only use the stored data in accordance with our Privacy Policy.

You are responsible for maintaining the confidentiality of your password and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where your password or user name is used by someone else unless this is due to our negligence.

Discount Codes

From time to time we issue Discount Codes. We have a Discount Code box situated at the "Basket" page where codes can be entered. You must take care when entering codes as they are case and space sensitive. You may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase. If you have any questions about the use of Discount Codes please email support@mama-organica.co.uk

Our Legal obligations and our Limitation on Liability

We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. You have certain rights under the law. These include that any products supplied by us will be of satisfactory quality and fit for their intended purpose. Nothing in these Terms is intended to affect these statutory rights. For more information about Your statutory rights contact Your local Citizens Advice Bureau or Trading Standards Office. If we breach these Terms we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of the purchase price of your order. Losses are foreseeable where they could be contemplated by you and us at the time of entering into this agreement.

Information provided about the products is intended to be used for educational or informational purposes only. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own doctor or health care practitioner regarding the suggestions and recommendations made on the Website.

With current technology it is not possible to develop and operate computer programs (software) and data processing systems (hardware) entirely without error, or to rule out any unpredictable events in connection with the internet. We provide no guarantee for the constant and uninterrupted availability of the Website.

We are not responsible for:

  • losses not caused by our breach;
  • indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into this agreement, for example loss of profits or loss of opportunity;
  • failure to provide the Website or to meet any of our obligations under this agreement where such failure is due to Events Beyond Our Control.
  • "Events Beyond Our Control" means any cause beyond our reasonable control which prevents us from providing the Website or fulfilling any of our other obligations under this agreement and includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God.

Copyright and Other Intellectual Property Rights

Your use of the Website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties).

We provide the Website to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website which are required in the process of using the Website as a shopping resource. The content of the Website may not be used for any other purpose without our express written permission.

General

We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within the United Kingdom. Relevant United Kingdom law will apply.
If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.

Please let us know if you have any questions or complaints regarding the Website. You can contact us by emailing support@mama-organica.co.uk or writing to us at the following address: Mama Organica, 10 Jubilee Terrace, Middle Street, Betchworth, Surrey, RH3 7JG

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email: support@mama-organica.co.uk

Registered in England & Wales, Company Number 10134984. Registered Office: White Rose Lane, Woking, Surrey, GU22 7JX


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