Where is my order?

Your dispatch confirmation email will let you know which service we've used to send your parcel. Royal Mail deliveries will arrive with your usual Royal Mail delivery. Any other service will deliver between 8:00am and 8:00pm, Monday to Friday (excluding Bank Holidays).

Delivery services and charges

The contents of your order and your delivery postcode area will determine which delivery services are available to you, and at what charge. You will only pay one delivery charge per address, which will be the highest depending on the contents of your order.

Delivery Type Description Orders under £30 Orders over £30
Standard Delivery UK Standard delivery (5 working days) UK orders will normally be received within 5 working days. Choose this option if you're not in a hurry to receive your order and we'll use the most efficient delivery method possible. 3.95 FREE
Standard Delivery Republic of Ireland Standard Delivery (5 working days) UK orders will normally be received within 5 working days. £5.95 £5.95
Express Courier UK Express Delivery (Next Working Day delivery on orders placed before 2pm) Delivery next working day for orders placed before 2pm (Mon-Fri). This method will require a signature, please ensure somebody will be available to sign. We do not offer Express Delivery for Republic of Ireland orders. £7.95 £5.95

Free UK Delivery is applied to your order at checkout when you spend £30 or more.

How will I be updated on my order?

For parcels sent via standard delivery, we will notify you via email when we dispatch it and may provide you with a tracking link depending on the courier we use. For parcels sent express delivery via DPD, if you provide us with a mobile number we will notify you on the day of delivery of a one-hour time slot you can expect your parcel, so you don't need to wait in all day. If you don't provide us with a mobile number, DPD will update you on your parcel status via email instead.

What happens if I'm out when you deliver?

If you're out when we try to deliver, the driver will try a neighbour or find a safe and secure place to leave your parcel. If they cannot find a safe place, your parcel will be returned to the depot.
They'll leave you a card explaining where your parcel is and what to do next.
Royal Mail will take your parcel to the local sorting office if it requires a signature and you're not in. Royal Mail will leave a card at your address explaining what to do next if your order requires a signature.

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email: support@mama-organica.co.uk

Registered in England & Wales, Company Number 10134984. Registered Office: White Rose Lane, Woking, Surrey, GU22 7JX


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